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Terms & Conditions

Kasa Living Website Terms of Use

Last updated on December 28, 2018

ACCEPTANCE OF THE TERMS OF USE

These terms of use are entered into by and between You and Kasa Living, Inc. (“Company”, “we”, or “us”). The following terms and conditions (these “Terms of Use”), govern your access to and use of the Company services (the “Services”), including any content and functionality offered on or through https://staywithkasa.com (the “Site”), whether browsing the Site as a guest or a registered user.

Please read the Terms of Use carefully before you start to use the Site or the Services. By using the Site or the Services, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found at https://staywithkasa.com/terms, incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Site and/or Services. In addition, if you stay at a property offered by the Company (each, a “Kasa”) either by booking through the Site or a third-party service provider, you must agree to the Client Accommodation Agreement, found at https://staywithkasa.com/terms, incorporated herein by reference. The Company reserves the right to cancel your booking in the event that you do not agree to these Terms of Use, the Privacy Policy, and/or the Client Accommodation Agreement.

CHANGES TO THE TERMS OF USE

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Site thereafter. However, any changes to the dispute resolution provisions set out in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice before the date the change is posted on the Site.

Your continued use of the Site following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

ACCESSING THE SITE AND ACCOUNT SECURITY

We reserve the right to withdraw or amend this Site, and any Services we provide on the Site, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Site, or the entire Site, to users, including registered users.

You are responsible for:

  1. Making all arrangements necessary for you to have access to the Site.
  2. Ensuring that all persons who access the Site through your Internet connection are aware of these Terms of Use and comply with them.

INTELLECTUAL PROPERTY RIGHTS

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the Site for your personal use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site, except as follows:

  1. Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
  2. You may store files that are automatically cached by your Web browser for display enhancement purposes.
  3. You may print or download one copy of a reasonable number of pages of the Site for your own personal use and not for further reproduction, publication, or distribution.

You must not:

  1. Modify copies of any materials from this site.
  2. Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
  3. Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Site in breach of the Terms of Use, your right to use the Site will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Site or any content on the Site is transferred to you, and all rights not expressly granted are reserved by Company. Any use of the Site not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

TRADEMARKS

The Company name, Company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Company or its affiliates or licensors. You must not use such marks without the prior written permission of Company. All other names, logos, product and service names, designs, and slogans on this Site are the trademarks of their respective owners.

PROHIBITED USES

You may use the Site only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Site:

  1. In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
  2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
  3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation.
  4. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
  5. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by us, may harm Company or users of the Site or expose them to liability.

Additionally, you agree not to:

  1. Use the Site in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Site, including their ability to engage in real time activities through the Site.
  2. Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.
  3. Use any manual process to monitor or copy any of the material on the Site or for any other unauthorized purpose without our prior written consent.
  4. Use any device, software, or routine that interferes with the proper working of the Site.
  5. Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.
  7. Attack the Site via a denial-of-service attack or a distributed denial-of-service attack.
  8. Otherwise attempt to interfere with the proper working of the Site.

Company may immediately, without notice, terminate these Terms of Use if you materially breach your obligations under these Terms of Use; if you have provided inaccurate, fraudulent, outdated, or incomplete information; if you have violated applicable laws, regulations or third-party rights; or if Company believes in good faith that such action is reasonably necessary to protect Company, other website visitors, other Kasa guests, other third parties, or to prevent fraud or other illegal activity. In addition, Company may suspend your use of or access to the Services to comply with applicable law, or the order or request of a court, law enforcement, or other administrative agency or governmental body; or if you have breached these Terms of Use. In case of non-material breaches and where appropriate, you may be given notice of any measure by Company and an opportunity to resolve the issue to Company’s reasonable satisfaction. If Company takes any of the measures described in this paragraph, you may appeal such a decision by contacting us at hello@staywithkasa.com.

COPYRIGHT INFRINGEMENT

The U.S. Digital Millennium Copyright Act (“DMCA”) provides recourse to copyright owners who believe that their rights under the United States Copyright Act have been infringed by acts of third parties over the Internet. If you believe that any content uploaded or otherwise made available on the Services infringes upon any copyright which you own or control, you may so notify us in accordance with our DMCA process at hello@staywithkasa.com.

In accordance with the DMCA and other applicable law, we have adopted a policy of terminating, in appropriate circumstances and at our sole discretion, the accounts of users of the Service who are deemed to be repeat infringers. Company may also at its sole discretion limit access to the Service or terminate the account of any user who infringes any intellectual property rights of others, whether or not there is any repeat infringement.

RELIANCE ON INFORMATION POSTED

It is possible that the Site could include typographical errors, inaccuracies or other errors. In the event that an inaccuracy arises, please inform Company so that it can be corrected. If you reserve a Kasa through a third-party service provider, Company explicitly disclaims any responsibility for the accuracy, content, or availability of information found on such third-party service provider websites.

CHANGES TO THE SITE

We may update the content on this Site from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.

INFORMATION ABOUT YOU AND YOUR VISITS TO THE SITE

All information we collect on this Site is subject to our Privacy Policy, available at https://staywithkasa.com/terms. By using the Site, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

LINKS FROM THE SITE

If the Site contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Site, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

BOOKING TERMS; CANCELLATION; REFUNDS

If you reserve the Kasa directly through the Company website, you must pay the nightly fee(s), cleaning fee, and taxes (the “Reservation Fees”) at the time of booking. You will be asked to provide customary billing information such as name, billing address, and financial instrument information. You must provide accurate, current, and complete information. The Company may utilize a third-party service provider to process any credit card transactions. Such third-party payment processing service provider(s) are subject to different terms and conditions and privacy practices, and you should review them independently. We are not responsible or liability for the availability of such third-party payment processing service provider(s). You authorize Company to store your payment method information.

After the reservation is made, and in addition to charging your card for the Reservation Fees, we may pre-authorize your credit card for an amount up to $500 as a security deposit (“Deposit”) for your stay. Once you have departed the Kasa, the pre-authorization Deposit will be lifted, unless damages were assessed on the property as a result of your stay. While it can take anywhere from 1 to 20 days for the pre-authorization Deposit to be lifted by your bank, it typically takes fewer than 5 days.

If you reserve the Kasa directly through the Site, you may cancel such reservation until thirty (30) days prior to the Arrival Date, and, within twenty (20) days from the cancellation, the Company will refund the Reservation Fee back to the payment method used at the time of booking. Any changes (including without limitation changes to the Arrival Date or reduction of the length of your reservation) or cancellations to your reservation are subject to a cancellation fee equal to 100% of the Reservation Fee.

SCREENING

As part of the Services, you may be required to provide information through the Site for the purpose of submitting a background check or screening. Such screening is conducted for the safety and security of other clients and neighbors in the community where the Kasa is located. You may be required to consent to the terms and conditions of a third-party screening service provider. Information that you provide through the Site for the purpose of such screening shall be treated in accordance with the Privacy Policy. Your submission of the information requested for a screening shall constitute your consent to the screening process. The Company reserves the right to cancel a reservation if the screening is not passed. In the event that the screening is not passed and the reservation is cancelled, you will be issued a full refund.

GEOGRAPHIC RESTRICTIONS

The owner of the Site is based in the United States. We make no claims that the Site or any of its content is accessible or appropriate outside of the United States. Access to the Site may not be legal by certain persons or in certain countries. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

DISCLAIMER OF WARRANTIES

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY SITE LINKED TO IT.

YOUR USE OF THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SITE. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE FULLEST EXTENT PROVIDED BY LAW, COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY SITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER SITES, INCLUDING ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. IF YOU PERMIT OR AUTHORIZE ANOTHER PERSON TO USE YOUR ACCOUNT IN ANY WAY, YOU ARE RESPONSIBLE FOR THE ACTIONS BY THAT PERSON.

IN NO EVENT SHALL COMPANY’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNTS YOU HAVE PAID FOR BOOKING KASAS IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), IF NO SUCH PAYMENTS HAVE BEEN MADE, AS APPLICABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Site, including, but not limited to, any use of the Site’s content, services, and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Site.

GOVERNING LAW AND JURISDICTION

All matters relating to the Site and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of California without giving effect to any choice or conflict of law provision or rule (whether of the State of California or any other jurisdiction).

Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the Site shall be instituted exclusively in the federal courts of the United States or the courts of the State of California, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

DISPUTES

At Company’s sole discretion, it may require You to submit any disputes arising from the use of these Terms of Use or the Site, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying California law.

If you book a Kasa through a third-party service provider, you may be required to resolve disputes in accordance with such third-party service provider’s dispute resolution procedure(s). Please read the applicable terms of any such third-party service providers. IN THE EVENT THAT YOU HAVE A DISPUTE WITH ANY THIRD PARTIES, YOU RELEASE COMPANY FROM ANY CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES.

NO CLASS ACTIONS OR REPRESENTATIVE PROCEEDINGS

You and Company acknowledge and agree that we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney-general action, or any other representative proceeding as to all disputes. Further, unless you and Company both otherwise agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding.

LIMITATION ON TIME TO FILE CLAIMS

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

WAIVER AND SEVERABILITY

No waiver by Company of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

ENTIRE AGREEMENT

These Terms of Use, our Privacy Policy and our Client Accommodation Agreement constitute the sole and entire agreement between you and Kasa Living, Inc. regarding the Site and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Site and Services.

YOUR COMMENTS AND CONCERNS

This Site is operated by Kasa Living, Inc., a Delaware corporation with offices located at 3637 21st Street, San Francisco, California 94114 USA.

All other feedback, comments, requests for technical support, and other communications relating to the Site should be directed to: hello@staywithkasa.com.

Kasa Living Privacy Policy

Last updated on December 28, 2018

Kasa Living, Inc. (“Company”, “we”, “our” or “us”) understands that privacy is important to our users. This Privacy Policy sets out how we will collect and use the personal information you provide to us while using the website located at https://staywithkasa.com (the “Site”), when you stay at one of our properties (each, a “Kasa”), or from other sources.

By accessing or using the Site or staying at a Kasa, you are deemed to accept the terms of this Privacy Policy. We reserve the right, at our discretion, to change, modify, add or remove portions of this Privacy Policy from time to time and such changes shall be posted on the Site. We encourage you to periodically review the Site for the latest information on our privacy practices.

The Site, together with all its content, is owned or controlled by Kasa Living, Inc., a Delaware corporation with offices located at 3637 21st Street, San Francisco, California 94114 USA.

PERSONALLY IDENTIFIABLE INFORMATION THAT WE COLLECT

We may collect and process certain personal information that you voluntarily submit to us, such as through our contact pages, by email, when booking and visiting a Kasa, or some other means. We may also collect information about you from third parties, including information from other third-party sources that are lawfully entitled to share your data with us. We use and share this information (and may append this information to the other information we have on file for you) for the purposes described in this Privacy Policy. We take care to keep this information secure and prevent any unauthorized access or unlawful use of it as described in the “Security” section below.

The personal information you may provide to us could include your name, address, billing address, date of birth, gender, email addresses, passport information, driver’s license information, vehicle information, credit card information, mobile phone numbers, and/or information related to your stay(s) at a Kasa.

NON-PERSONAL OR AGGREGATE INFORMATION THAT WE COLLECT

When you visit the Site, we may automatically collect certain non-identifying information about you, such as the type of browser or device operating system you use, the domain name of the website from which you linked to us, the amount of time you spend on the Site and the pages on the Site that you view. We may also aggregate information collected from our users (such as the number of users in a particular region or having particular characteristics).

INFORMATION USAGE

The information we collect about you or you provide to us will be used to provide you with information and to personalize the services you request from the Company.

In addition, we may use your personal information:

  • To respond to your direct queries.
  • To operate the Site.
  • To verify your identity.
  • To perform a background check.
  • To provide you with any specific services that you have requested.
  • To add you to our mailing lists and to send you emails from time to time.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

You may withdraw your consent to our use of your personal information at any time by contacting us at hello@staywithkasa.com; however, in that event, we may be unable to provide services to you.

INFORMATION SHARING

We may disclose and market aggregated information about users of our Site, and aggregated information collected via our Site, that does not identify any individual, without restriction.

We will only share your personal information as described below, unless you have specifically consented to another type of use, either at the time the personal information is collected from you or through some other form of consent from you.

We may disclose your personal information:

  • To contractors, service providers, landlords (including building staff), and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company's assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our users is among the assets transferred.
  • To fulfill any purpose for which you provide it.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our contract terms and conditions.
  • In connection with the sharing of a testimonial, as described under “Testimonials” below.
  • To investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the policies for the Site.

TESTIMONIALS

We may disclose and market any review or testimonial which you have posted on a third-party booking channel, social media platform, or on the Company website, or have provided to a representative of the Company, along with your first name. You may request that the Company not disclose or market your testimonial by contacting us at hello@staywithkasa.com.

INTEREST BASED ADVERTISING

We may directly or through a third-party vendor use non-personally identifiable information in connection with our own or our service providers’ information to display or deliver targeted advertising to you on our Site and to manage our advertising on other sites. Cookies, clickstream data, web beacons and other similar technologies may be used to collect information in order to provide personalized advertising. For example, if you are searching for information on a particular product, we or our service providers may cause an advertisement to appear on other websites you view with information on that product. This form of advertising, sometimes called “interest-based advertising,” is based on anonymous information and not on any personal information. As a result, we and our service providers know your interests, but do not personally identify you in connection with the delivery of that specific ad. We believe that such advertising is helpful because you will see advertisements that are relevant to your interests.

COOKIES

We may place small data files on your device or device hard drive known as “cookies” or a similar type of file (such as clear gifs, web beacons, tags, etc.) for the purpose of facilitating and enhancing your communication and interaction with the Site. Many websites use cookies for these purposes. Cookies are also used to collect general usage and volume statistical information. We use this information internally, to help us maintain and enhance the efficiency and usefulness of the Site. We may also use and place cookies on your device from our third-party service providers in connection with the Site, such as an analytics provider that helps us manage and analyze Site usage. We also use session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Our persistent cookies may remain active on your device for up to 1-3 years (depending upon the purpose of the cookie) or until you delete them manually. We set a persistent cookie to enable us to track and target the interests of users to enhance the services we provide. Cookies and similar items are not used by us to automatically retrieve personal information from your device without your knowledge. If you do not wish to receive cookies or want to restrict them or flush them from your device, you may do so by changing the settings on your computer or browser accordingly, in which case you may still use our Site, but it may interfere with some of its functionality.

CLICKSTREAM DATA

As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a website’s server. Clickstream data can tell us the type of device and browsing software you use and the address of the website from which you linked to the Site. We may collect and use clickstream data to anonymously determine how much time visitors spend on websites, how visitors navigate throughout websites and how we may tailor our Site to better meet consumer needs. This information will be used to improve our Site. Any collection or use of clickstream data will be anonymous, and will not intentionally contain any personal data.

SECURITY

We have implemented technical and organizational measures, reasonably appropriate to the risk, to protect your personal information against accidental or unlawful destruction, loss or alteration and unauthorized disclosure or access. However, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information provided online.

OTHER SITES

As a convenience to you, we may provide links to third party websites from within the Site. We are not responsible for the privacy practices or content of these third-party sites, and by providing a link we are not endorsing or promoting such third-party sites. When you link away from our Site, you do so at your own risk. We encourage you to read the policies and terms of every website you visit.

SOCIAL NETWORKING SERVICES

The Site may integrate with social networking services. You understand that we do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with our Site, we are doing so merely as an accommodation and, like you, are relying upon those third-party services to operate properly and fairly.

You should be aware that personal information which you voluntarily include and transmit online in a publicly accessible blog, social network or otherwise online may be viewed and used by others. We are unable to control such uses of your personal information, and by using such services you assume the risk that the personal information provided by you may be viewed and used by third parties.

INFORMATION RELATING TO CHILDREN

Our Site is designed for those 13 years of age and older. We do not knowingly collect information from anyone under the age of 13. If we are made aware that we have received such information, or any information in violation of this Privacy Policy, we will use reasonable efforts to locate and remove that information from our records. In the case of individuals in the European Union, we do not collect information from anyone under the age of 16 except with parental consent, subject to an EU member state providing by law for a lower age (not below 13 years).

COMMUNICATIONS WITH COMPANY

By providing your email address to us, you expressly consent to receive emails from us. We may use email to communicate with you, to send information that you have requested or to send information about other services provided by us, provided that, we will not give your email address to another party to promote their products or services directly to you except as set forth in this Privacy Policy.

DO NOT TRACK SIGNALS

Please note that we do not respond to or honor “do not track” signals or similar mechanisms transmitted by web browsers.

YOUR CALIFORNIA PRIVACY RIGHTS

California law permits customers in California to request certain details about how their information is shared with third parties for those third parties’ own direct marketing purposes. If you are a California resident, you may request such information from us by contacting us by email at hello@staywithkasa.com. Any such request must include "California Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and zip code. Please note that we are only required to respond to one request per customer each year.

QUESTIONS AND COMMENTS

If you have any queries or comments about this Privacy Policy or our privacy practices, or wish to resume receiving information which you may have previously opted-out of receiving, please contact us at hello@staywithkasa.com.

Client Accommodation Agreement

Last updated on December 28, 2018

When you arrive at Kasa, we want you to feel at home. But even your home has rules, right? We’ve only included rules that ensure the safety and comfort of our community. By following them, we are confident you will enjoy your stay!

Each Kasa is part of an apartment building that is the permanent home for many residents. We’re committed to being great neighbors to those residents and they are committed to being great neighbors to you. That’s why all Kasa clients must agree to abide by this Client Accommodation Agreement, the Company’s Website Terms of Use and the Company’s Privacy Policy (collectively, the “Kasa Stay Rules”), which are designed to foster respect for all members of our community.

ABSOLUTELY NO SMOKING

We prohibit smoking of any kind. This includes but is not limited to tobacco, marijuana, e-cigarettes, vape pens, and hookahs. This applies to any part of the apartment building that contains the Kasa (including hallways, lounges, rooftops, fitness centers, and all amenity areas), any part of your reserved Kasa apartment (including the balcony or patio), and within 30 feet of any public entrance. The Company may operate marijuana and tobacco sensors in order to help enforce this rule.

MINIMUM AGE

The registered Client must be 18 years of age or older. Proof of identity and age is required for check-in.

ARRIVAL / EARLY ARRIVAL

The arrival time is 3:00 p.m. on the first day of your reservation. An earlier arrival may be allowed subject to availability.

DEPARTURE / LATE DEPARTURE

The departure time is 11:00 a.m. on the last day of your reservation. We reserve the right to charge late fees for departures after 11:00 a.m. A later departure may be allowed subject to availability.

IDENTITY VERIFICATION

To protect against identity theft and fraud, and for the safety of other Clients and neighbors in the community, we ask that the Client completing the Kasa reservation provide a scanned or photographed copy of their valid, government-issued photo ID (passport or state driver’s license), with the Client’s face, address, date of birth and photo clearly visible and in focus. Through our virtual front desk, we provide you with a safe, secure method to upload your ID electronically. The reservation billing information must match the information on the government-issued ID of the Client making the reservation. We reserve the right to refuse service to individuals who do not furnish this information. In the event that a Client refuses to provide their valid, government-issued ID after making a reservation, the Client’s reservation will be cancelled in accordance with the section titled “Cancellation” below.

We expect that you, the Client identified above, will stay at the Kasa during the entire reservation. Anyone else who stays at the Kasa during your reservation shall be deemed a “visitor” hereunder.

CHARGING / PRE-AUTHORIZATION

If you reserve the Kasa through the Company website, the terms of your stay, including cancellation policy, will be as described in the Company website terms of use found at https://staywithkasa.com/terms. If you reserve the Kasa through a third party (each, a “Booking Channel”), we will charge your card in accordance with the terms and conditions of the Booking Channel used to make the reservation.

CHARGING / PRE-AUTHORIZATION

After the reservation is made, and in addition to charging your card for the Reservation Fees, we may pre-authorize your credit card for an amount up to $500 as a security deposit (“Deposit”) for your stay. Once you have departed the Kasa, the pre-authorization Deposit will be lifted, unless damages were assessed on the property as a result of your stay. While it can take anywhere from 1 to 20 days for the pre-authorization Deposit to be lifted by your bank, it typically takes fewer than 5 days.

RIGHT TO REFUSE SERVICE

The Company may refuse service to, or evict from the Company’s Kasa, any individual for any reason(s) that does not violate federal or state laws. Reasons for refusing service to, or evicting, a Client or any other individual include, but are not limited to: refusal or failure to pay for accommodations; being under the influence of alcohol, drugs, or any other intoxicating substance such that the individual is disturbing the peace; seeking to use the Kasa for an unlawful purpose; seeking to bring into the Kasa an unlawfully-possessed firearm or any item, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroying, damaging, or defacing the property or threatening harm to the property, other clients, or residents of the property; causing or permitting persons to exceed the maximum allowable occupancy of room; or refusing to abide by the reasonable standards or policies established by the Company, including, without limitation, the Kasa Stay Rules.

NOISE POLICY

The Client may not disturb the quiet enjoyment of any other Client of the Company, resident of the building, or surrounding neighbors. At all times, the Client shall refrain from making loud noises and excessive television and/or radio volume that may disturb others. The Client shall observe quiet hours from 9:00 p.m. to 8:00 a.m. Parties and large gatherings are prohibited.

Kasa apartments are proactively monitored for compliance with this noise policy. Decibel sensors notify the Company of sounds in the Kasa that exceed 75 decibels (dB). In the event that the Company receives a noise complaint from a community member and/or receives a notification that the noise level in the Kasa has exceeded 75dB, the Company will contact the Client and issue a first warning to reduce the noise level. If, after the first warning, Company subsequently receives an additional noise complaint and/or notification that the noise level in the Kasa has exceeded 75dB, the Company reserves the right to charge the Client a penalty of $500 and/or evict the Client without a refund, the decision of which is the sole right of the Company.

VISITORS

Visitors must be accompanied by the Client at all times. The Client must obtain the Company’s express permission for visitor use of building amenities (including the pool, gym, and business center). The Client is responsible for the actions of all Visitors.

CANCELLATION AND REFUND POLICY

If you reserve the Kasa through the Company website, cancellation and refund terms will be as described in the Company terms of use, found at https://staywithkasa.com/terms. If you reserve the Kasa through a Booking Channel, the Company strictly adheres to the cancellation policy posted on the Booking Channel used to make the reservation. No exceptions to the posted cancellation policy will be made for unforeseen circumstances, including but not limited to weather, personal emergencies, or schedule changes.

In the event of any cancellation, the Company will lift the pre-authorized Deposit amount.

NO SHOW CHARGES

Failure to arrive on the scheduled Arrival Date for a reservation will result in the full cost of the reservation being charged.

DO-NOT DISTURB AND ACCESS TO APARTMENTS

To provide all of our Clients with an exceptionally clean and safe travel experience, we reserve the right to enter the Kasa for reasonable purposes, including, but not limited to: housekeeping; maintenance; verification that the room, its furnishings, and mechanical equipment are intact; to address or prevent a violation of the Kasa Stay Rules; in the event of an emergency; in the event that suspected illegal activity is taking place; to address a disturbance to other Clients or community members; and in the event that suspected damage is being done to property. Except in emergency circumstances, our team members will knock and announce themselves before entering the Kasa. If called upon, law enforcement will be granted immediate access.

LOST & FOUND POLICY

The Company assumes no liability for lost, misplaced, stolen, or damaged belongings, including any belongings which are left in the Kasa after your departure time has passed. If you discover that you have left something, please contact our team immediately and we will do our best to retrieve it for you.

PET POLICY

You must in all cases notify us that you will be bringing pet(s) (including service or emotional support animals) as part of your reservation, and confirm that you are following all pet-related rules and fees as described on the Booking Channel and the Company website.

CHILDREN

Children of all ages are welcome. Clients are responsible for the actions of all minors who accompany them in the Kasa and on the premises. Children who are 12 years of age or younger are prohibited from entering the amenity areas (including the pool, gym, and rooftops) unless under the immediate supervision of an adult who is 18 years of age or older.

MAXIMUM OCCUPANCY

Room occupancy limits are determined by the fire code and fire safety restrictions. Clients are required to comply with maximum occupancy limits. Please refer to your Booking Channel or the Company website for the maximum occupancy of the Kasa you have reserved.

APARTMENT KEYS / ACCESS CODES

Access codes are issued to the registered Client on the day of arrival. No access codes will be issued to anyone under 18 years of age at any time.

PARKING PASSES / AMENITY KEYS / POOL WRISTBANDS

The Kasa you have reserved may include parking passes, amenity keys, and/or pool wristbands, among other items that are provided to ensure full access to the building and its facilities. Failure to return these items at the time of your departure will result in a fee of $250 for each unreturned item.

CLEANING

All Kasa apartments are cleaned prior to each new Client’s arrival. The Company does not provide nightly housekeeping. You may schedule an additional cleaning for the fee listed on the Booking Channel or specified by the Company for each cleaning.

INFESTATION

If the Company determines that you have brought any infestation into the Kasa or onto the premises, the Company reserves the right to charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that the Company deems necessary to address the infestation.

POOL AND AMENITY AREAS

No lifeguard is on duty in the pool areas. Client use of all amenities, including the pool and hot tub areas, is at their own risk. The Company is not responsible for any amenities or services that are closed, out of service, or cannot be used for any reason, and no refunds will be made.

ALCOHOL

Clients of legal drinking age who bring alcoholic beverages onto the premises must consume such beverages in the Kasa. Alcoholic beverages are prohibited in amenity areas, including, but not limited to, the pool, fitness center, rooftop, and lobby.

FIREARMS AND WEAPONS

For the safety of our Clients and the community, Clients are not permitted to carry firearms or weapons in the Kasa or on the premises.

EMERGENCIES

In the case of an emergency, call 911 immediately. Please notify our team so we are aware and can be of assistance.

WIFI ACCESS

WiFi is free for Clients. While the Company makes its best effort to provide interruption-free, high-quality Internet access, the Company assumes no liability in the event that Internet access becomes unavailable. Clients are prohibited from using WiFi for any illegal activity, including, but not limited to, violating the Digital Millennium Copyright Act. The Company assumes no liability for Client use of the Internet.

PARKING AT OWN RISK

All vehicles parked on the premises must be registered with the Company prior to the Client’s arrival. Parking may be subject to a nightly fee. Vehicles are parked at the risk of the owner. The Company shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the property. If the Client leaves a vehicle in the parking area after departure without obtaining the written consent of the Company, the Company reserves the right to have the vehicle towed at the owner’s expense.

DAMAGE AND/OR THEFT OF PROPERTY

Clients are liable for any damage and/or theft at the Kasa, premises, or property damaged by the Client, their visitors, or other persons present in the Kasa during the Client’s stay. This includes damage to rooms, fixtures, furnishings and equipment (such as towels, artwork, electronics, and kitchen equipment). The Company reserves the right to retain the Client’s payment method details and charge the payment method 120% of such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by the Company as a result of the damage and/or theft. Charges may include, but are not limited to: all property damage; missing or damaged items; smoking fee; cleaning fee; and Client compensation. The Company will make reasonable efforts to mitigate the cost of repairing the damage. In the event that the Kasa becomes un-rentable through any action of the Client, the Company reserves the right to charge the Client the nightly rate as advertised on the Booking Channel where the reservation was made until the Kasa may be put back into a rentable condition, in addition to charges for any damage caused by the Client, their visitors, or other persons.

ENFORCEMENT

All Company staff members are trained and required to respond to potential violations of our Kasa Stay Rules. Clients who refuse to abide by the reasonable standards and policies established by the Company for the safety of all Clients, staff, owners, property, and the operation and management of the property will be evicted, with no refund.

CHANGES OR MODIFICATIONS TO KASA POLICY / HOUSE RULES

The Company may modify, amend, or cancel any of the Kasa Stay Rules at any time without prior notice. Any modification, amendment, or cancellation of the Kasa Stay Rules that occurs prior to your departure is hereby deemed incorporated into the Client Accommodation Agreement governing the reservation. Clients should check our website regularly for updates to the Kasa Stay Rules.

USE OF PREMISES

The Kasa and amenity areas shall not be used for any unlawful or illegal purpose. No nails, screws, or other items may be driven into any portion of the Kasa. The Client shall use the Kasa for residential purposes only. The Client shall not conduct any commercial, industrial, or retail activity in the Kasa.

MISCELLANEOUS

The Company retains all property rights to the Kasa. No tenancy is created by the Kasa Stay Rules. The Client agrees that the Company or other lawful authority may evict the Client, without notice, for any reasons such as, but not limited to: failure to leave the unit at the designated departure date and time (unless extended according to the terms of the Kasa Stay Rules and authorized in advance by the Company); nonpayment of Reservation Fees or other charges; violation of any rule in the Kasa Stay Rules; violation of any rules of the housing development, condominium association, or apartment complex in which the Kasa is located; any unlawful act of the Client. The Client agrees to hold the Company harmless for any eviction.

The Company reserves the right to move you to a comparable property should circumstances beyond the control of the Company arise.

It is understood and agreed that by signing this Client Accommodation Agreement and/or making payment as requested, you shall have acknowledged and consented to all terms and conditions of the Kasa Stay Rules, on behalf of yourself and those in your party. The date of this Agreement is the date the reservation is made.